Virtual CHIACON20

CHIACON20 pivoted into a virtual event that provided California's HIM community a first-class learning experience with over 40 hours of continuing education. View program descriptions and presenter detail below. NOTE: The live event and general sessions were held June 15-17, 2020. All live sessions and eLearning Tracks are recorded. The day/time shown below is simply a placeholder.
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Presenters

Schedule

  • 15 June
  • 16 June
  • 17 June

3M Health Information Systems

Best known for our market-leading coding system and ICD-10 expertise, 3M Health Information Systems delivers innovative software and consulting services designed to raise the bar for clinical documentation improvement, computer-assisted coding, mobile physician applications, case mix and quality outcomes reporting, and document management. Our robust healthcare data dictionary and terminology services also support the expansion and accuracy of your electronic health record (EHR) system. With nearly 30 years of healthcare industry experience and the know-how of more than 100 credentialed 3M coding experts, 3M is the go-to choice for 5,000+ hospitals worldwide that want to improve quality and financial performance.

15 June

Aquity Solutions

Aquity Solutions delivers measurable healthcare business improvements through industry-leading Fluency HIM, RCM, and CDI technology. Our virtual scribe, medical coding, interim management, and medical transcription services accurately capture the complete patient story. Seamlessly integrating with your EHR and documentation workflow, Aquity delivers better data and better services to achieve better clinical and financial results.

16 June

Artifact Health

Artifact Health builds technology that makes it easier for physicians to manage administrative demands so they can provide high quality care to their patients.

15 June

Cassi Birnbaum, MS, RHIA, CPHQ, FAHIMA

Senior Director
PeaceHealth
Cassi joined PeaceHealth’s team at the end of April, overseeing its HIM, coding and CDI activities. PeaceHealth is an integrated, faith based organization in the Pacific Northwest (Oregon, WA and Alaska), comprised of acute, CAH, home health, urgent care and medical practice sites. She spent five years with the UC San Diego Health, as Enterprise-wide Director of HIM/Revenue Integrity, where she provided enterprise-wide leadership and strategic direction for all activities related to HIM, coding, clinical documentation, and revenue integrity for the UC San Diego Healthcare system. She is also a faculty member for both UCSD Extension and San Diego Mesa College Health Information Management academic programs.

As a Past Board Chair/President of AHIMA (2014 – 2016), Cassi was able to successfully lead the industry, profession and its members to realizing its vision with a successful transition to ICD-10, information governance, and adoption of its global curriculum. Cassi is also a CHIA Past President and she received the prestigious CHIA Distinguished Member Award in 2009.

15 June

Kristen Borth, MS, RHIA

Program Director
Cosumnes River College

15 June

Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB

Vice President, Privacy, Compliance, and HIM Policy/Privacy Officer
MRO
With over 40 years of experience and expertise, Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, Vice President of Privacy, Compliance and HIM Policy is one of MRO’s HIM superstars—an industry-respected author, presenter, educator and Past President of AHIMA. Rita and her team empower MRO clients to enhance PHI disclosure compliance through consultative reviews of Release of Information policies and procedures, privacy reporting and analytics, and a variety of HIPAA compliance resources and tools.

16 June

17 June

Kamar Braish, MS, RHIA

Director, Health Information Management Services
Children's Hospital Of Orange County
Kamar Braish serves as volunteer at the regional and state levels. She is a 2018-2019 CHIA Delegate to AHIMA and 2018-2019 GOCHIA President. She has severed on multiple CHIA committees including Convention Committee, Mentorship Committee, and Nominating Committee, and in multiple roles in Northern California Health Information Association.

17 June

Sandy Brewton, RHIT, CCS, CICA, CHCA, CPC

Senior Consultant
Panacea Healthcare Solutions, Inc.
Sandy Brewton brings 25 years of experience in HIM. Sandy offers expertise in inpatient, outpatient and professional services record audits, including review and validation of MS-DRG assignment and quality of physician documentation; coder and provider training and education to improve documentation quality and clarify code assignment; and recommendations for medical records operations and instructing facility staff on ICD-10-CM/PCS, and CPT coding guidelines. Sandy has worked at academic medical centers and provides additional expertise in multispecialty outpatient surgery coding and pediatrics.

17 June

Maria Caban Alizondo, MOL, MLC, RHIT, FAHIMA

Director, HIMS
UCLA Health
Maria Caban Alizondo is the Director of HIMS at UCLA Health System and the CHIA Past President, 2019-2020.

15 June

17 June

Pauline Calla Cabanada, MBA, RHIA

Program Director
Loma Linda University

15 June

Daniel Chavez, MBA

Executive Director
San Diego Health Connect
Daniel J. Chavez joined San Diego Beacon HIE as Executive Director in March 2013 with more than 30 years of health care information technology experience. He has an extensive track record of cultivating startups, business development and product marketing. Previously, he served as Vice President of Marketing and Business Development for Independa, a San Diego-based innovator that provides solutions to help the elderly remain independent. In his previous positions, Chavez was Executive Vice President at Payformance Corporation, Senior Vice President and General Manager of the medical division of Immersion Corporation, and Senior Vice President at Availity. His prior experience includes IBM, GTE, SAIC, Stellcom Technologies and CSC. He holds a BA from San Jose State University and an MBA from Stanford University.

17 June

Dan Cidon

Chief Technology Officer
NextGate
With an unwavering commitment to innovation and success, Daniel Cidon has been a pioneer in the health information technology industry for the last twenty years. As CTO and co-founder of NextGate Solutions, Inc., a global leader in enterprise health data integration specializing in patient ID matching, Dan has been focused on leveraging technology to turn problems into opportunities to make a difference.

17 June

Kie Copenhaver, RHIA, CSA, RCFE

Certified Senior Advisor & Owner, CarePatrol; Professor, Mesa Community College
Kie Copenhaver is a Certified Senior Advisor and has over 20 years of experience in the health care industry. She holds a master’s degree in Sociology/Gerontology, is a Registered Health Information Administrator (RHIA) and has a Residential Care Facilities for the Elderly (RCFE) Administrator license.

16 June

Margaret DeFilippis, RN, JD, CCDS, CDIP, CCS, CPC

CDI Specialist
Managed Resources, Inc
Margaret has more than thirty years of clinical and legal experience. She graduated from University of Pennsylvania School of Nursing and worked as a Registered Nurse in Critical Care. After becoming the Head Nurse of a Critical Care Unit, Margaret attended Villanova University School of Law. Upon graduation, she worked as a trial lawyer at the Manhattan District Attorney’s Office and then as a litigator in health care law. After raising her children, she earned her CCS and CPC and worked a medical coder. She then worked as a clinical documentation integrity specialist for several years, earning her CCDS and CDIP. She is currently employed with MRI as a CDI Specialist writing appeals to denials and specializing in implementing contemporary and comprehensive CDI solutions.

17 June

Dr. Lawana Gladney

Emotional Wellness Doctor, Speaker, Trainer, Author and CEO of Emotional Wellness
Dr. Gladney has presented speeches and training sessions internationally. She has worked with many Fortune 500 companies and clients such as: IBM, Pitney Bowes, AT&T, Aetna, Brinker International, Pepsico, Freddie Mac, U.S. Department of Defense, Pentagon, and TI just to name a few. She is a media personality and has been featured in Ebony, Dallas Morning News, Redbook.com, Rollingout.com as well as other national magazines, radio, and TV programs, including Tom Joyner Morning Show, Michael Baisden Radio Show, and “Washington Watch” with Rowland Martin. She is the author of four books, co-author of four, creator of the Psychology for Success audio series, and GPS Gladney Prosperity System. She has served on many boards, including the National Speaker’s Association and Meeting Professionals International, and won numerous awards: Dallas Business Journal Women in Business and Quest for Success from Dallas Black Chamber. She is the emotional wellness doctor that can help you achieve the life you want and deserve. Her expert advice and inspiration has reached over 40 million. Her latest book that is available in bookstores everywhere is entitled If You Are in the Driver’s Seat, Why Are You Lost? The Roadmap to an Amazing Life!

15 June

Colleen Goethals, MS, RHIA, FAHIMA

Vice President, Mid-Revenue Cycle
Xtend Healthcare, LLC
Colleen Goethals has over 25 years of health care experience possessing vast knowledge of HIM operations, revenue cycle management and is a subject matter expert of privacy and security. Her experience also includes HIM/Revenue Cycle Regional Director, Privacy Officer; adjunct college instructor; EHR implementation specialist; speaker and author. Colleen is a past AHIMA Board member, past-President of the Illinois Health Information Management Association (ILHIMA), ILHIMA Distinguished Member, an AHIMA fellow and NARA Certified in Federal Records Management. She is also the recipient of AHIMA’s Triumph Award for Advocacy and Policy.

15 June

Ruth Hauser, RHIA, CDIP, CHPC, CPHQ

Director, HIM
Children's Hospital Los Angeles
Ruth has been an HIM director for over 30 years and is a Proud Past President of CHIA (1997).

17 June

Tammy Higgason

Director, CDI and Coding in Health Information Services
Zuckerberg San Francisco General and San Francisco Department of Public Health
Tammy Higgason is content expert in revenue cycle, specializing in facility Coding and Clinical Documentation Improvement. She has 13 years of experience in a wide variety of Coding and CDI roles, including Level 1 Trauma centers and Teaching facilities. As an auditor she served in consulting and contract roles for the Department of Defense, training Navy coders on ICD-10 coding pre and post-launch of the ICD-10 code set. She currently serves as the Director of CDI and Coding in Health Information Services for Zuckerberg San Francisco General and San Francisco Department of Public Health

17 June

Holly Jagielinski, MPH, RHIA

Assistant Professor
San Diego Mesa College
Holly Jagielinski holds a bachelor’s degree from Loma Linda University in Health Information Administration and a master’s degree of Public Health from San Diego State University. Holly has worked as a health information supervisor for both outpatient and acute care facilities and has been working in education for the last seven years. Her current role is a full-time tenure track faculty member at San Diego Mesa College in both the Health Information Technology associates program as well as the Health Information Management bachelor’s program. Holly is currently a co-chair of the CHIA Academics Committee.

15 June

MJ

Mary Jo Jenkins, MPH, RHIA, CHDA

Director, HIM
Kaiser Permanente

15 June

Caleb Jesudasson, RHIA

Coding Manager
Kaiser Permanente
Caleb Jesudasson is a coding manager and specializes in surgery coding. Caleb educates on key CPT components. As the Co-Chair of the CHIA Coding Data Quality Committee, he is dedicated to accurate and compliant coding.

17 June

Deanna Klure, RHIT, CDIP, CCS

Director, Coding Education, Nosology, CAC & CDI Business System Applications
Kaiser Permanente
Deanna Klure has over 22 years combined experience in inpatient and outpatient coding, auditing and coding compliance. In addition to her role at Kaiser Permanente, she also is a coding instructor for Loma Linda University School of Allied health. Deanna has dedicated her career to mentoring coding professionals in accurately applying ICD-10, ICD-9 and CPT codes. As the Co-Chair of the CHIA Coding Data Quality committee, she enjoys working with others

17 June

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Susanne Kuleck, RHIA

Adjunct Professor
San Diego Mesa College

15 June

Mei Kwong, JD

Executive Director
Center for Connected Health Policy
Mei Wa Kwong has over two decades of experience in state and federal policy work. She is the Executive Director for the Center for Connected Health Policy (CCHP), the federally designated National Telehealth Policy Resource Center. She has written numerous policy briefs, crafted state legislation and led several coalition efforts on a variety of issues and assisted states in their telehealth efforts, particularly in Medicaid and public health. Ms. Kwong is recognized as a national expert on telehealth policy. She helped create the model statute language that became the basis of the 2011 California state legislation that updated California telehealth law, published several articles on telehealth and telehealth policy in various peer reviewed journals and is the co-author of CCHP’s 50 State Medicaid Telehealth Reimbursement Survey. She has been consulted by state and federal lawmakers on telehealth legislation and policy and is sought out by the media to provide insight on telehealth issues. Ms. Kwong is a sought-after speaker who has spoken to a variety of audiences including health industry executives, physicians, journalists, attorneys and various national organizations.

16 June

Susan Labow

Vice President
Receivables Optimization, Inc.
Ms. Labow is a subject matter expert in revenue cycle optimatization, and former president of Healthcare Fianncial Management, S. California. She is also a frequent speaker for HMFA, CAHAM, NAHAM, AAHAM.

16 June

CL

Caily Langston

Manager I, Health Analytics Branch
Office of Statewide Health Planning and Development
Ms. Langston is a manager in the Healthcare Analytics Branch within the Office of Statewide Health Planning and Development (OSHPD) who helps promote the overall strategic direction for analyses of health care quality, outcomes, and utilization; data services that facilitate stakeholder access to using data in their own analyses and work; and engagement of stakeholders to increase the usefulness and impact of OSHPD data and analytic products.

16 June

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Safiah Mamoon, MS, RHIA, CPC

Program Director
Saddleback College

15 June

Maureen Matthews

Director, Business Development
Panacea Healthcare Solutions, Inc.
Maureen has been working in health care since 1992. She has spent her career working for payors, providers and HIM/compliance vendors in roles in managed care and business development. She partners with her clients to deliver improved operational results.

17 June

Kevin McDonald, HCISPP

Chief Operating Officer and Chief Information Security Officer
Alvaka Networks
Kevin B. McDonald is COO and CISO at Alvaka Networks, a computer network services and security provider in Irvine, California. A highly trusted technology and security expert, he advises on personal and physical security, cybersecurity regulatory compliance, enterprise technology and public policy. He is chair of the Orange County Sheriff/Coroner's Technology Advisory Council and The Anaheim, California, Police Chief's Technology Advisory Group, and a member of the Orange County Homeland Security Advisory Committee, The U.S. Department of Homeland Security's Unmanned Aerial Vehicle Working Group, FBI's Infragard, The High Tech Crime Consortium and the U.S. Secret Service's Los Angeles Electronic Crimes Task Force.

17 June

Medarcus, LLC

Medarcus is a healthcare IT product and services company based in Chino Hills, CA and Washington DC. We offer a variety of services to our healthcare customers as well as a state-of-the-art software solution for health information management departments, SurePatient is intended to help Medical Records Departments streamline the management of their duplicate medical records management, Coding Management support with productivity report tracking. On the services side, our experience makes us uniquely qualified to assist our customers with the most challenging projects within the healthcare enterprise. We offer quality consultants at fair rates to our clients by way of services for EMR Implementations and   Interoperability, MRN Duplicate and Overlay Handling and Legacy Data Migration.

15 June

Melany Merryman, RHIA

Director, HIM and Clinical Documentation and Coding Integrity
Torrance Memorial Medical Center
Melany Merryman is the President-Elect of CHIA, 2019-2020. With over 35 years of HIM experience, Melany is currently the Director of HIM and Clinical Documentation and Coding Integrity departments for Torrance Memorial Medical Center. She describes her career as spanning three states, three vendors, and twelve health care systems. During that time, she received a bachelor degree in Health Information Administration from The College of St. Scholastica in Duluth, Minnesota and a master degree in Strategic Leadership from Stephen’s College in Columbia, Minnesota. In 2017, Melany received the CHIA Mentor award for her long history of supporting students from a number of colleges and universities for their directed practice experience.

17 June

MMRA

MMRA provides health care facilities nationwide with reliable and well-managed release of information services. The driving force behind MMRA’s success is its knowledgeable staff and credentialed management with expertise in health information. Our excellence and dedication have contributed to our sustained growth and continued customer satisfaction.

16 June

MRO

Headquartered just minutes from historic Valley Forge National Park in southeast Pennsylvania, MRO is a leader in the secure, compliant and efficient exchange of PHI. As the industry evolves, MRO strives to transform the way health information is exchanged through unparalleled service and innovation.

15 June

Norwood Staffing Solutions

Norwood is a team of staffing experts devoted to connecting top talent nation-wide with health care groups seeking Middle Revenue Cycle professionals and solutions

16 June

Panacea Healthcare Solutions

As advocates, advisors, and peers, PANACEA® combines hands-on clinical & financial thought leadership with software development expertise to deliver relevant and accurate consulting & information technology services that exceed expectations, build trusting relationships, and benefit health care professionals as care providers and businesses. PANACEA® specializes in mid-revenue cycle coding, compliance, and revenue and data integrity services.

16 June

Bill Pearch

Chief Information Officer
healtheConnect Alaska
As CIO of healtheConnect Alaska, Bill provides strategic IT leadership and oversight for the HIE to ensure its members meet changing regulatory, organizational, clinical and population health-related demands with capable and innovative technology. Prior to joining healtheConnect in 2017, Bill served CIO roles at Bristol Bay Area Health Corp. and YKHC. His areas of expertise include IT Governance and HIPAA.

17 June

Karen Pickering, RHIT, CCS

Consultant
Pickerson Solutions, LLC
Ms. Pickering received her RHIT certificate in 1990 and her CCS in 1994. She is proficient in ICD-10-CM, ICD-9-CM and CPT/HCPCS coding and has 32 years experience and is an expert in coding, auditing, and mentoring to healthcare facilities and HIM professionals. She performs comprehensive coding reviews to assure correct and compliant coding practices in a multitude of health care settings including acute inpatient and outpatient, rehabilitation, partial hospitalization and risk adjustment. Karen also helped create, and is the content expert for, the auditing software program ReviewMate by Pickerson Solutions, LLC. Ms. Pickering is a native to Riverside and moved to Okeana, OH, near Cincinnati, in May of 2017 where she and her husband enjoy organic vegetable gardening and tending to their 10 chickens and 2 dogs.

17 June

Adriana Preciado, RHIA

Assistant Director, Health Information Management Services
UCLA Health
Adriana Preciado is the Assistant Director of Health Information Management Services at UCLA Health with 25 years of experience. She is currently responsible for department operations, special projects, and EPIC system implementation and applications support. She has extensive knowledge and experience in implementing the electronic record, HIMS education and systems training. Adriana has a passion for mentoring new HIM graduates and is part of the Professional Practicum Experience Program offered at UCLA. In her spare time, she serves her community on mission trips to Mexico and spending time with her family.

16 June

Diane Premeau, MBA, MCIS, RHIA, CHP, CHC

Director, HIM
San Francisco Department of Public Health
Diane is an HIM professional with over 20 years of script, a Proud Past President of the CHIA, recipient of the CHIA Professional Achievement Award and has served on the AHIMA House of Delegates as a representative from CHIA. Diane has worked in a variety of health care industries including acute, long term, and mental health. She has been a consultant in some interesting environments including prisons, jails, rehabilitation hospitals, multi-campus systems, and continues as a federal court appointed medical record expert. Diane has an MBA from Stephens College in Columbia Missouri; Bachelors Degrees in Psychology and Sociology from University of California, Santa Barbara and received her certification in health information administration from Stephen’s College, Columbia Missouri, with credentials as an RHIT and RHIA.

15 June

17 June

17 June

Debra Primeau, MA, RHIA, FAHIMA

President
Primeau Consulting Group, Inc.
Debi Primeau is Primeau Consulting Group’s Founder and President and leads the consulting practice in providing information governance, HIM staffing and auditing services. Debi has held positions in ambulatory care, acute care, and has worked with large consulting companies overseeing clients in Health Information, CDI, Audit and Education, and Privacy and Security. Debi has a degree in business management, in addition to a graduate degree in organizational management. She is an AHIMA Fellow, Past-President of the California Health Information Association, received the CHIA Distinguished Member award in June 2013 and the Industry Champion Award in June 2018. She currently serves a three year term as a Commissioner on the AHIMA Commission on Certification of Health Informatics and Information Management (CCHIIM)

15 June

Primeau Consulting Group, Inc.

Primeau Consulting Group, Inc. is a health information management consulting company established to provide high quality health information services to its clients through the deployment of HIM best practices developed through extensive experience and knowledge of the health information industry. Primeau Consulting Group offers a variety of customizable and scalable solutions with unparalleled customer service by delivering the highest quality professionals available with the best results.

16 June

Karen Proffitt, MHIIM, RHIA, CHP

Vice President, Industry Relations and Chief Privacy Officer
Just Associates, Inc.
Over the past three decades, Karen has held numerous HIM leadership positions in various hospitals and health systems. In her current role, she advocates for improving health care data quality, works with the best and brightest in the EMPI space and assists clients with strategic and operational MPI management consulting. Throughout her career, she has been an active member of AHIMA and has held numerous HIM state board positions, including past president of THIMA.

15 June

Connie Renda, MA, RHIA, CHDA

Director, Client Relations
MRO
Connie Renda has been in the health information field since 1996. Professor Renda has been a member of AHIMA and CHIA since 2000, and serves on the CHIA Board of Directors as a second-year director. Her educational background includes a Bachelor of Arts degree from Santa Clara University in Psychology, a Master of Arts degree from San Diego State University in Psychology and Statistics, and a Master of Arts degree from the College of St. Scholastica in Health Information Management and Healthcare Informatics.

17 June

Albert "Skip" Rizzo, Ph.D.

Director, Medical Virtual Reality, Institute for Creative Technologies; and Research Professor, Dept. of Psychiatry and School of Gerontology, University of Southern California
Skip Rizzo, Ph.D. is the Director of Medical Virtual Reality at the USC Institute for Creative Technologies. Over the last 25 years, Skip has conducted research on the design, development and evaluation of VR systems across the domains of psychological, cognitive and motor functioning in healthy and clinical populations.

15 June

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Janet Robertson, RHIA

Program Director/Faculty, Health Information Technology
Santa Barbara City College

15 June

Stacy Rogers, MSHI, CPC

Director, NLP Innovation
Optum360
Stacy Rogers is responsible for leading NLP developers in expanding technology for computer-assisted coding (CAC) as well as new clinical NLP applications. She has a Bachelor of Arts degree in Linguistics from the University of California San Diego and a Master of Science in Health Informatics from the University of San Diego. Stacy also holds a Certified Professional Coder (CPC) credential from AAPC and has over 15 years of experience at Optum360.

16 June

Nena Scott, PhD, MSEd, RHIA, CCS, CCS-P, CCDS

Director, Coding Quality and Professional Development
TrustHCS
Nena Scott currently leads the team of professionals who monitor the quality product provided by our 500+ coding professionals at TrustHCS who provide coding services across the US. Her team also provides on-going education to the various teams inside TrustHCS and to clients. Nena brings with her several years in management roles as well as many years as educator. She has over 30 years as a coding and auditing professional and maintains various credentials focused on the HIM community. For over two decades, Nena has led professional development, quality improvement and industry education sessions for health information management professionals, clinical staff, and providers in the healthcare industry. As a professional educator, Nena's experience spans a wide range of health information topics including ICD-10-CM/PCS, CPT, revenue cycle management, inpatient and outpatient clinical documentation improvement, quality improvement, billing and health care law and ethics. She has served in a management capacity in the Health Information Management department. She is also an active member of the Research and Periodicals Workgroup of the Council for Excellence in Education (CEE) and is a certified ICD-10-CM/PCS trainer with AHIMA. She is on the panel of Accreditation Reviewers, CAHIIM Education and an active member of both AHIMA and Mississippi Health Information Management Association.

17 June

Daniel Sergile

Deputy Chief Information Security Officer
Ciox Health
Daniel Sergile is a 25-year veteran in the information technology field. For the last 19 years, he has been dedicated solely to information security. During that time, he has started up information security programs in multiple sectors of business to include the banking and telecommunications sectors. Mr. Sergile built the information security program at Cox Communications. He has secured companies globally to include Canon Europa and Rabobank International. Before coming to CiOX, he built the security program for CertusBank as their CISO. Mr. Sergile is also a veteran of the United States Army and held the additional duty as an information systems security officer.

17 June

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Sarah Skallet, MPH

Research Scientist, Clinical Data Group
Office of Statewide Health Planning and Development
Ms. Skallet is a research scientist with the Clinical Data Group at the Office of Statewide Health Planning and Development (OSHPD). Her primary role at OSHPD includes a variety of data mapping and linkage projects for the upcoming Healthcare Payments Database resulting from Assembly Bill 1810. Prior to joining OSHPD, she worked at the California Department of Public Health (CDPH). There she served as a data quality control specialist for the Center for Health Statistics and Informatics and also as a business process analyst incorporating technology needs for the Viral and Rickettsial Disease Laboratory. She earned a Master of Public Health degree at Drexel University in Philadelphia, PA.

16 June

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Patti Spitler, FABC, RHIA

Program Director, Health Information Technology
Cypress College

15 June

Letha Stewart, RHIA

Project Manager
MediQuant, LLC
Letha Stewart is a senior HIM professional with 20 years of experience in EMPI Software implementation projects, EMPI Cleanup projects, and data analytics. She is the solutions architect for QuadraMed's software and services.

15 June

Swellbox

Swellbox simplifies the way patients access health information. The Swellbox Record Request Wizard streamlines record requests with mobile optimization, step-by-step guidance, and photo ID capture via a snippet of code pasted onto your organization's website. For more information, please visit Swellbox.com.

16 June

Anthony Tapney, MBA

Manager, Patient Data Section
Office of Statewide Health Planning and Development
Mr. Tapney has been with OSHPD for six years. He is currently a manager in the Patient Data Section where he previously served as the Regulation and Expected Source of Payment Specialist. Anthony earned a Master of Business Administration from California State University, Sacramento.

16 June

Vivian Thomas, RHIA, CHPS, CHDA, CDIP, CPHQ

Surveyor/Medical Record Consultant
California Department of Public Health
Vivian Thomas travels the state to validate state and federal regulation compliance of licensed health facilities. A UCLA School of Public Health graduate, Vivian has worked as: HIM director in hospitals, quality assurance expert, consultant to health networks, and HIT program instructor. She also took career turns as a customer service manager for a major airline and as a mortgage lending manager for a national credit union. She was chosen California Department of Public Health P.H.A.M.E. awardee in leadership in 2018 and is thrilled to serve as a CHIA Board of Direction in 2019-2021.

15 June

Esther Tolentino, RHIT, CPHI, CHTS-IS, CHTS-PW

HIM Director, Technology/Education
Huron Consulting Group (for Adventist Health)
Esther is an experienced HIM professional with over 20 years in the health care business and revenue cycle processes, with advanced knowledge of information governance and technology applications. She was involved in the EHR build across 19 acute hospitals and multiple clinics, and her unique expertise enabled her to hold various corporate, regional and facility roles to advance usage of EHRs. Esther is actively pursuing a doctorate degree in Health Law.

15 June

Destinee Tormey, MS

Principal Linguist
Optum360
Destinee Tormey has 16 years of experience developing linguistic resources and NLP technologies for both the private sector and the National Library of Medicine. Her areas of focus include biomedical lexicography, knowledge representation, and clinical information extraction. She earned her MS in Computational Linguistics at Georgetown University.

16 June

Dana Victor, RHIT

System-wide Assistant Director, HIM
UC San Diego Health
Dana to actively uses and maximizes his 10+ years of project management and health care operations experience though direct operational oversight of Point-of-Care Scanning, Deficiency Analysis, Data Integrity Management, Release of Information, and the fulfillment of Commercial/Government audit requests. She is a die-hard problem solver who enjoys analyzing big data and making it meaningful for the organization. She will graduate in the summer of 2020 with a Bachelor of Science in Health Information Management from the University of Cincinnati and will pursue a master’s degree in Health Informatics.

17 June

Bill Wagner, CHPS, CPCO

Chief Operations Officer
KIWI-TEK, LLC
Bill Wagner is the Co-Founder and Chief Operating Officer for KIWI-TEK, LLC. In his role, Bill oversees all coding operations for the company’s outsourced domestic coding services for hospitals, health systems, and physician practices. In addition, he serves as privacy officer to ensure all protected health information (PHI) managed by KIWI-TEK on behalf of its client sites is protected and secure. As a national speaker and author, Bill maintains deep industry knowledge and awareness of evolving medical record coding, revenue cycle, and privacy and security rules that impact healthcare providers and their business associates. Bill holds a bachelor’s degree in marketing from Indiana University Bloomington.

17 June

Alan Young, MD, MBA, PMP

Chief Medical Officer
GYANT
Dr. Alan Young is a physician executive with diverse clinical, corporate and entreprenuerial accomplishments. After completing a dual MD/MBA degree program at USC's Keck School of Medicine & Marshall School of Business, Dr. Young obtained his medical license during his Orthopedic Surgery residency.

In his current role, Dr. Young scales artificial intelligence and natural language processing solutions across health systems to improve workflow efficiencies. He is the LA chapter leader of the Society of Physician Entrepreneurs, serves on the Steering Committee for ScaleLA and is the Southern California HIMSS CMIO Committee Chair and member of the national HIMSS Physician Committee, while advising health care digital startups and practicing medicine in his spare time.

16 June

General Session

If You’re in the Driver’s Seat, Why Are you Lost? A Roadmap to an Amazing Life!

08:45 AM 10:00 AM

Overwhelmed with the changes in the HIM industry when it comes to technology, compliance, data integrity and best practices? Struggling with the never-ending cycle of new ideas and management strategies where you were not even a part of the discussion? HIM professionals are required to know more and do more, yet have less time and resources, which creates stress, anxiety and ultimately burnout. And this does not even include the list of life challenges faced before coming to work. It is time to recalibrate!

If this sounds like you, do not miss out. Learn strategies to help map out your professional and personal life direction. Hear about solutions that help manage work, life, stress and health. Change your life and get on the road to building success in your life and career. Gain insight into emotional wellness, setting boundaries and managing stress, making a difference where you are, and mapping a plan.

Speakers

General Session

Virtual Reality: A Review of the Future

10:30 AM 12:00 PM

The use of virtual reality (VR) simulation technology has encouraging results when addressing cognitive, psychological, motor and functional impairments across a wide range of clinical health conditions. Hear a description of the various forms of VR technology and learn about the trajectory of clinical VR over the last 25 years in addressing health and clinical treatment of anxiety disorders, PTSD, pain management, autism and neurological conditions. Find out about the use of artificial intelligence and virtual human technology for clinical training, health care coaching and clinical interviewing.

Speakers

Industry Innovation
Track 1 Health Information Integrity Best Practices

(T1.1) Why Isn't Patient Search as Easy as Google?

02:01 PM 02:46 PM

Roughly 50% of hospitals perform data cleanups, and even fewer measure data quality. Many errors exist in master patient index (MPI) data resulting in duplicate and overlay patient records, including misspellings, incorrect date of birth, missing information and inaccurate names. Learn straight-forward analysis techniques to improve MPI data quality, patient safety and revenue cycle.

Speakers

Track 1 Health Information Integrity Best Practices

(T1.2) How Original is your EHR Clinical Documentation? Best Practice Strategies for Addressing Suboptimal Copy/Paste Practices

02:02 PM 02:47 PM

Define and remediate documentation integrity challenges that arise out of sub-optimal copy-paste practices. Learn how organizations can address their challenges with copy and pasted artifact in the electronic health record. 

Speakers

Track 1 Health Information Integrity Best Practices

(T1.3) Using EMPI Tools to Get the Most from your Archived Data

02:03 PM 02:48 PM

This session will discuss the importance of accurate patient information to support archiving of legacy system data. Participants will learn about the different types of data quality issues that may be present in their data, how to use EMPI tools (such as matching algorithms) to generating quality data for archiving and how quality data impacts their ability to use the archived data for patient care and release of information. Participants will leave with a checklist for archiving best practices that they can use to help their organization create a strong and usable archive of legacy data.

Sponsored by:


Speakers

Track 1 Health Information Integrity Best Practices

(T1.4) Leading MPI Management: Improving Data Quality and Minimizing Errors

02:04 PM 02:49 PM

The importance of accurate patient identity and patient matching is often underestimated – yet it is a “dig deal.” Master patient index’s (MPIs) are the foundational backbone required to support optimal health information exchange and quality patient care. Understand today’s patient matching challenges and their root causes; learn about the operational and financial impacts of poor MPI quality and recommended steps for mitigating issues.

Speakers

Industry Innovation
Track 2: Organizational Management and Leadership

(T2.1) Release of Information: Industry Changes and the Road to the Right Solution

03:01 PM 03:46 PM

This presentation will explore the results from a nationwide survey of senior HIM professionals about the ROI challenges, priorities, and strategies that are at the forefront of today’s healthcare ecosystem. The survey was commissioned and published by MRO and conducted by Porter Research. Learn from an expert speaker as she takes a deeper dive and discusses when it is time to consider a new strategy and ROI partner, key decision criteria, and what transparency in partnership really means, to name a few.

Speakers

Track 2: Organizational Management and Leadership

(T2.2) Your Role in the Future Workforce

03:02 PM 03:47 PM

Join a Academic Panel of esteemed health information educators and leaders as they provide a realistic understanding of today’s HIM educator role and opportunities. They will share their background and experiences, including the transition to education, what resources are available, opportunities and challenges, and educational resources outside the classroom.

Speakers

Track 2: Organizational Management and Leadership

(T2.3) Picking Up the Pieces of the Pandemic

03:03 PM 03:48 PM

Discover how one hospital is preparing for electronic health record (EHR) downtimes as HIM best practices, specific to disaster response affecting licensed health care facilities, are discussed. Enhance training and readiness of facility workforce for documentation of care, useful disaster toolkit, release of information workflow, and EHR backup procedures during incidents. The panelists will share how to improve response times, minimize disaster recovery gaps, and review current resources and regulations for HIM disaster preparedness.

Speakers

Track 2: Organizational Management and Leadership

(T2.4) Commission on Certification for Health Informatics and Information Management Update

03:04 PM 03:49 PM

The Commission on Certification for Health Informatics and Information Management (CCHIIM) is an AHIMA commission dedicated to assuring the competency of professionals practicing HIIM. Learn how this Commission impacts the HIM profession and how to get involved by 2020 CCHIIM Commissioner Debra Primeau. 

Sponsored by:
The Commission on Certification for Health Informatics and Information Management (CCHIIM)

CCHIIM is a standing commission of AHIMA dedicated to assuring the competency of professionals practicing HIIM and provides strategic oversight of all AHIMA certification programs.

Speakers

Industry Innovation
Track 3: Innovation

(T3.1) Closing the Loop Between Clinical Care and Revenue Integrity

04:01 PM 04:46 PM

Together, 3M and M*Modal are transforming the experience of health care by closing the loop between clinical care and revenue integrity with advanced artificial intelligence (AI). Learn about proactively engaging clinicians by closing care gaps earlier and more effectively, while creating more time with patients and less time in the electronic health record.

Speakers

Industry Innovation
Track 3: Innovation

(T3.2) Compliant Templates and Mobile Technology Essential To Remote Query Workflow

04:02 PM 04:47 PM

Due to the COVID-19 crisis, hospitals are faced with many additional challenges including employees working remote and physicians needing to focus on patient care instead of administrative tasks. Find out how hospitals are streamlining their physician query process with the use of Artifact Health’s mobile physician query technology and AHIMA's compliant query library, including new templates focused on treating COVID-19 patients. Template libraries help CDI and coding professionals and physicians save precious time, when developing and responding to queries.

Speakers

Track 3: Innovation

(T3.3) The Role of HIM in Data Analytics: Don’t Be Left Out

04:03 PM 04:48 PM

Explore how data analytics skills are critical to the future of HIM and opportunities afforded to health information professionals.

Speakers

Track 3: Innovation

(T3.4) The Thoughtful Disruptor's Guide to Leading Innovative Change

04:04 PM 04:49 PM

Thoughtful disruption is the process of considering how to make change in a meaningful way and how to present ideas that have impact and are potentially long lasting. Explore best practices in leading strategic change through stories and profiles. Understand how to lead change in complex systems and be a catalyst for innovation. Review profiles of several thoughtful disruptors showcasing how small ideas can become big ideas through persistence and framing. Learn how change frameworks are integrated into processes and the benefit of adopting a change strategy to help catalyze ideas.

Speakers

General Session

Current Federal and California Telehealth Policy Change Updates: What to Expect for 2020-2021

08:45 AM 10:30 AM

Recent changes in telehealth policy on both on the federal and state levels has created greater opportunities to utilize the technology to provide health services. Hear an update of the changes to telehealth policy, both nationally and in California. Find out what’s on the horizon and where telehealth could be headed next, including policy trends.

Sponsored by:

Speakers

General Session

The Power and Limitations of Artificial Intelligence to Impact Patient Outcomes Through Data Integrity

11:00 AM 12:00 PM

Understand the process by which AI can gather, sort and analyze health information to be reliable, consistent and actionable.

Sponsored by:

Speakers

Industry Innovation
Track 4: Consumer Advocacy

(T4.1) Individuals’ Right to Access: What’s Happening in the Industry

02:01 PM 02:46 PM

Participate in an educational and interactive discussion that will include the recent changes made to an individual’s right to access and how organizations are operationalizing these changes. Industry challenges and solutions will be shared.

Speakers

Industry Innovation
Track 4: Consumer Advocacy

(T4.2) CMS Price Transparency Requirement: How to Comply by January 1, 2021

02:02 PM 02:47 PM

With only six months left to prepare, it won’t be as easy as you may think. Health systems must first develop a unique list of 300 shoppable items and services for each hospital within the health system and display for those items the managed care rates and charges by service area and payer. Additionally, a machine-readable file must be made accessible on your website, including ALL negotiated managed care rates. Attendees will learn how to navigate and implement the complexities of this new CMS requirement that will go into effect on January 1, 2021.

Speakers

Track 4: Consumer Advocacy

(T4.3) OSHPD 2020: What You Need To Know

02:03 PM 02:48 PM

Be sure to attend to get the latest data information and changes happening at Office of Statewide Health Planning and Development (OSHPD). The Outreach and Engagement team will discuss the results of stakeholder surveys and how OSHPD products will be changing to meet the expressed needs of our data users. The Patient Data Section will give an overview on how to navigate in the new System for Integrated Electronic Reporting and Auditing (SIERA) system which will take the place of MIRCal in 2021.

Speakers

Track 4: Consumer Advocacy

(T4.4) Patient Advocacy for the Aging Population

02:04 PM 02:49 PM

We are in the midst of a “Golden Wave”, with 10,000 people turning 65 years old each day. Our aging population is growing at an unprecedented rate and the need for patient advocacy amongst this soaring population is startlingly high. From the hospital and skilled nursing facility to nursing homes and assisted living homes and communities, patient advocacy, education and assistance in navigating the often-confusing maze of the health care system has never been more important. During this workshop, we will discover gaps in the current process of protecting health information for some of our most vulnerable patients, our aging population.

Speakers

Industry Innovation
Track 5: Evolving Topics

(T5.1) Career Development 2020: Staying Ahead of the Curve

03:01 PM 03:46 PM

Advancing a career is more complex than simply being good at a job. Take an in-depth look at career development strategies, including resume optimization, LinkedIn best practices, personal branding, value add initiatives and leadership traits to equip you with the tools needed to navigate a successful professional journey.

Speakers

Industry Innovation
Track 5: Evolving Topics

(T5.2) Unraveling the Information Governance Assessment

03:02 PM 03:47 PM

Still confused about information/data governance? Know how to identify areas within an organization where data is at risk? Need an action plan to get started? Gain the insight, tools and action plans to get started with an information/data governance assessment based upon an actual hospital's experience.

Speakers

Track 5: Evolving Topics

(T5.3) HIM’s Role in Today’s Health Care Eco-System as HIM is Reimagined

03:03 PM 03:48 PM

Today’s HIM professionals must evaluate their work environment and imagine how their profession and required skill sets will evolve with ongoing industry changes, including advancements in technology. Explore new opportunities, roles and pathways to the future of HIM, including training and education, along with partnerships through outsourcing.

Speakers

Track 5: Evolving Topics

(T5.4) Exploring Social Determinants of Health in the Medical Record

03:04 PM 03:49 PM

Social determinants of health (SDOH), such as homelessness, food access and literacy, impact patient health and providers are beginning to add SDOH to the medical record. Learn how and where SDOH is documented today in a review of medical records. Explore documentation, coding and technology options to improve SDOH capture.

Speakers

Industry Innovation
Track 6: Patient Experience

(T6.1) Easy Ways to Empower Patients: Usage Data from the Record Request Wizard

04:01 PM 04:46 PM

The record request process is often unnecessarily painful for patients. Fortunately, simple solutions can help organizations remove friction and improve access. The Swellbox Record Request Wizard is a HIPAA-compliant electronic signature solution that streamlines PDF record request forms with one snippet of code. The Wizard removes barriers to access by making the health system's unique PDF request form mobile-friendly, and allowing patients to attach a photo ID. This is especially useful for lower-income patients, many of whom depend on a smartphone for internet access.

Swellbox has analyzed data from thousands of Record Request Wizard users in order to identify unnecessary barriers to patient record access. Join us for a data-driven discussion about smartphone usage, types of records requested, timing of requests and patient feedback. Hear firsthand from a Record Request Wizard implementer.

Speakers

Industry Innovation
Track 6: Patient Experience

(T6.2) Physician Burnout to Business Traction

04:02 PM 04:47 PM

Physician burnout is a major crisis tied closely to clinical documentation overload. While tech vendors struggle to find stress relieving solutions, the scribing market is booming with well-documented success. Explore physician burnout; how the government and the American Medical Association are responding; and the advantages and disadvantages of competing scribe deployment models.

Speakers

Track 6: Patient Experience

(T6.3) ROI Strategies: Improving Quality, Turn Around Time and Patient Access

04:03 PM 04:48 PM

Find ways to improve the quality, turnaround time and patient access in release of information (ROI). Different types of strategies pursued at a large teaching organization to improve services to patients and external customers will be reviewed.

Speakers

Track 6: Patient Experience

(T6.4) Understanding the Patient Experience and Access Through the Eyes of Revenue Cycle

04:04 PM 04:49 PM

The patient experience is a key driver of everything from engagement and outcomes to brand reputation and market share. Long wait times, redundant questions, inconsistent delivery of care and a lack of compassion all negatively impact the patient experience, leading to loss of volume and a poor reputation within the community. To own their future and stay ahead of the competition, health care organizations must demonstrate a relentless focus on the patient and proactively deliver an extraordinary experience to attract and retain customers for life.

Speakers

Master Class
Track 7: Privacy, Security and Cybersecurity

(Master Class T7.1) - Privacy Dashboards: What Should be Tracked and Reported

08:00 AM 08:50 AM

Every privacy incident yields valuable data that can be analyzed to improve compliance, enhance operational processes and resolve breach issues – from large privacy events to smaller incidents, which are now all being reviewed with a watchful eye by the Office for Civil Rights (OCR). Since multiple departments may release protected health information (PHI), privacy is an enterprise-wide concern. Review ways to stay ahead of the curve through data monitoring by using privacy dashboards and analytics.

LIVE Master Class: Engage with professional colleagues in the HIM Community for thought-leading discussions from like-minded leaders who will collaborate with participants to address today’s HIM challenges and prospective solutions.

Speakers

Track 7: Privacy, Security and Cybersecurity

(T7.2) Lock Your Backdoor: Steps to Ensure Business Associate Compliance

08:02 AM 08:47 AM

Identify common risks related to business associates (BA), learn the latest Office for Civil Rights (OCR) requirements regarding security risk assessments, and hear about vendor risk management best practices to identify, assess, manage and continuously monitor third-party security risks. Discover recommendations for stronger BA agreements, along with must-have contract terms to mitigate breach risk. Discuss real-world examples of third-party vendor and BA breaches including fines, outcomes and what could have been done to prevent the event.

Speakers

Track 7: Privacy, Security and Cybersecurity

(T7.3) Into the Breach: Successfully Coming Out on the Other Side

08:03 AM 08:48 AM

Learn “what is a breach” and gain an understanding into the working of a breach, the structure of an investigation and how to escalate information to the right teams. Experience mock examples of breaches and how they could have been successful or what made them a success.

Speakers

Track 7: Privacy, Security and Cybersecurity

(T7.4) How Ransomware Can Ruin the Day: Ways to Win Against Attackers

08:04 AM 08:49 AM

Can an organization recover from a mass deletion or ransomware attack? Walk through an attack and recovery event. Gain real-world advice on surviving in today’s security challenged cyber environment and be empowered to avoid becoming the next cyber victim!

Sponsored by: 

Speakers

Master Class
Track 8: Mid-Revenue Cycle

(Master Class T8.1) HIM Management in the Revenue Cycle Space

09:00 AM 09:50 AM

Participate in a roundtable discussion with other HIM professionals who are actively involved with revenue cycle integrity within their organizations. Join in an open discussion of what is working well, where the challenges lie and how the revenue cycle space can become a future direction for more HIM professionals.

LIVE Master Class: Engage with professional colleagues in the HIM Community for thought-leading discussions from like-minded leaders who will collaborate with participants to address today’s HIM challenges and prospective solutions.

Speakers

Track 8: Mid-Revenue Cycle

(T8.2) Preventing and Appealing Denials

09:02 AM 09:47 AM

Denials of payment by insurers have a significant financial impact on an organization‘s viability. Coding professionals and clinical documentation integrity specialists play a critical role in preventing and appealing denials. Learn how crucial it is to deal effectively with denials. Gain an understanding of how to prevent denials and discover successful tactics for appealing denials.

Speakers

Track 8: Mid-Revenue Cycle

(T8.3) National and California CC/MCC and Case Mix Trends

09:03 AM 09:48 AM

Learn how California has performed after four full years of utilizing ICD-10. Understand favorable and unfavorable payment trend groups and the importance of major complication or comorbidity (MCC) or complication or comorbidity (CC) capture benchmarks for focused audits. Gain an understanding of potential groups impacted, in light of proposed CMS inpatient prospective payment system (IPPS) 2020/2021 changes. Learn how this data can drive a focused audit and education plan to deliver correct data capture and accurate reimbursement.

Sponsored by:

Speakers

Track 8: Mid-Revenue Cycle

(T8.4) Creating a Culture of Excellence in Revenue Cycle

09:04 AM 09:49 AM

Take a deep dive into behind the scenes successes and challenges from pre-registration to cash collection. Understand who the stakeholders and players are and discover mindsets that can lead to the greatest successes or bottlenecks. Recognize how to develop “incremental moments of change” and develop partnerships during all phases of transformation to overcome obstacles.

Speakers

Master Class
Track 9: Coding, CDI and Compliance

(Master Class T9.1) ICD-10 Coding Survivor: Who’s Getting Voted Off the Island?

10:00 AM 10:50 AM

Join coding professionals for an exciting game of ICD-10 Coding Survivor. This interactive coding session encourages attendees to learn while showing off their coding skills. Questions about ICD-10-CM/PCS, CPT and specific coding scenarios will be featured. Don't miss this fun educational event!

LIVE Master Class: Engage with professional colleagues in the HIM Community for thought-leading discussions from like-minded leaders who will collaborate with participants to address today’s HIM challenges and prospective solutions.

Speakers

Track 9: Coding, CDI and Compliance

(T9.2) Common Coding Errors

10:02 AM 10:47 AM

Understand the most common coding errors made since the inception of ICD-10-CM, using audited data from a large pool of information; 306 hospitals, 6,161 audits and 5,277 coding professionals. Find out the top ten most common coding errors for inpatient, outpatient and profee visits. Gain ideas for coding audits and discover alerts for the most common problem areas.

Sponsored by:

Speakers

Track 9: Coding, CDI and Compliance

(T9.3) 2021 and the Future of E/M Coding

10:03 AM 10:48 AM

The American Medical Association and the Centers for Medicare and Medicaid Services (CMS) are looking at evaluation and management (E/M) coding changes and CPT changes are also on the horizon. Understand key E/M coding and documentation requirements. Gain a deeper understanding of the reasoning behind the changes and where to locate resources when additional questions arise with new guidelines and changes.

Speakers

Track 9: Coding, CDI and Compliance

(T9.4) How to Have a Successful CDI Program with "Just a Bunch of Coders"

10:04 AM 10:49 AM

Is it possible to have a successful CDI program with HIM coding professionals concurrently coding and looking for clinical documentation improvement (CDI) opportunity during the patient's admission? Is there any value to the diagnosis related group (DRG) mis-match discussion between nurses and coding professionals in the traditional approach to CDI? Learn how one hospital kept nurses on the floor taking care of patients and left the coding and query-writing to the HIM coding professionals.

Speakers

Master Class
Track 10: eHIM/EHR Best Practices

(Master Class T10.1) Population Health: More than a Medical Record

11:00 AM 11:50 AM

A HIM Professional Panel will highlight technology and current best practices in positive patient matching, including: getting providers data management; developing population management based on ""clean data""; and the impacts on community and population for fully integrated care.

Sponsored by: 
NextGate – Global Leader in Healthcare Enterprise Patient Matching Logo

Speakers

Track 10: eHIM/EHR Best Practices

(T10.2) Artificial Intelligence in Health Care

11:02 AM 11:47 PM

Artificial intelligence (AI) is a rapidly emerging technology solution in health care. Contrary to the thought process that AI will become more prevalent in the years to come, big changes are coming as early as 2020. Discover what is being done at health care organizations as they try to understand and stay ahead of the curve.

Speakers

Track 10: eHIM/EHR Best Practices

(T10.3) Consent Management: Challenges, Opportunities and Future Direction

11:03 AM 11:48 PM

Consent management in health care, social services and wellness segments is a growing need. Understand the current state that consent management plays in a variety of health care settings. Learn about the history, as well as laws and regulations leading to the existing consent landscape. Gain an understanding of the components and technologies of a proposed solution as well as the potential barriers and obstacles to implementing a solution.

Sponsored by:

Speakers

Track 10: eHIM/EHR Best Practices

(T10.4) Patient Portals: Serving the Underserved

11:04 AM 11:49 PM

Patient portals are the go-to electronic health record (EHR) solution to engage patients and increase patient involvement in care. There has been insufficient exploration into the needs of vulnerable and underserved patient populations and their access to information and care via patient portals. Learn how vulnerable and underserved patient populations integrate and utilize technology to support engagement in their care. Understand how HIM professionals can support interventions and efforts in this space.

Speakers